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The Palmer House Hilton Chicago, Chicago
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Key details
About the Hotel
17 East Monroe Street,
Chicago,
Illinois,
United States of America,
60603,
Illinois
Palmer House Hilton offers 1,641 guest rooms and a range of upscale amenities. This 4-star hotel features the full-service Spa at Palmer House and a heated indoor pool. It is renowned for its historical significance, being North America's longest-operating hotel.
Rooms & Amenities
Each of the 1,641 guest rooms at Palmer House Hilton is equipped with modern comforts and conveniences. Guests can choose from standard rooms to spacious suites, some featuring dining areas and parlor spaces for relaxation. Amenities include air conditioning, free Wi-Fi, and a mini-bar.
Dining & Drinks
Dining options include the Lockwood Restaurant, offering an à la carte breakfast and American classics like Lockwood burgers and Bertha’s Brownie Pancakes. Potter's Bar serves casual fare and signature cocktails. The hotel also has Express-2-You for in-room dining convenience.
Leisure & Wellness
Palmer House Hilton features The Spa at Palmer House, which includes various spa and fitness services to enhance guest wellness. The indoor heated pool and fitness center are available for active guests. The hotel offers over 130000 square feet of versatile meeting space.
Location & Transportation
Located within downtown's Loop district, the Palmer House Hilton is near major landmarks such as Grant Park, the Art Institute of Chicago, and the Chicago Theatre. Public transport options include Monroe Station (subway) just a minute away and several bus lines. Valet parking and self-parking options are available nearby.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Easy Parking Access
“Parking was conveniently located right across the street, and I appreciated that the hotel covered the cost, making my arrival smooth and stress-free.” view full review
Refreshing Pool
“The newly renovated pool was a good experience, with the perfect temperature that provided a refreshing escape after a long day.” view full review
Clean and Cozy
“My room was spotless and cozy, creating a comfortable retreat; the shower pressure was excellent, making for an invigorating start to my day.” view full review
Relaxing Atmosphere
“The leisure facilities provided a very relaxing atmosphere, perfect for winding down after a busy day with plenty of amenities available.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
ATM/Cash machine
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Fitness center
Services
Room service
Housekeeping
Dry cleaning
Welcome drink
Happy hour
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's menu
Spa & Leisure
Indoor swimming pool
Live entertainment
Spa & wellness center
Sauna
Massage
Room features
Air conditioning
Heating
Sitting area
Ironing facilities
Bathroom
Bathtub
Free toiletries
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
Show more
Location
17 East Monroe Street,
Chicago,
Illinois,
United States of America,
60603,
Illinois
Map view
street view
17 East Monroe Street,
Chicago,
Illinois,
United States of America,
60603,
Illinois
City landmarks
Parks
Millennium Park
3400 ft
Museums
The Art Institute of Chicago
3800 ft
Harbor
Navy Pier
1.3
mi
Art object
Cloud Gate
2800 ft
875 N Michigan Ave Within Chicago 360
360 Chicago Observation Deck
1.3
mi
233 S. Wacker Drive Entrance on Jackson Blvd
Skydeck Chicago
2900 ft
233 S Wacker Dr
Willis Tower
2900 ft
Fountains
Buckingham Fountain
4800 ft
Aquarium
Shedd Aquarium
1.5
mi
Broadway Theatre
The Chicago Theatre
2100 ft
Parks
Grant Park
2800 ft
100 E. Wacker Drive
Chicago Riverwalk
2800 ft
Parks
Maggie Daley Park
3400 ft
Museums
The Field Museum
2.8
mi
North Michigan Avenue
The Magnificent Mile
5200 ft
400-410 N Michigan Ave
Wrigley Building
4200 ft
300 N State St
Marina City
3300 ft
435 N Michigan Ave
Tribune Tower
4200 ft
Stadiums
Soldier Field
1.4
mi
376 N Michigan Ave
Bridgehouse and Chicago River Museum
5300 ft
610 S Michigan Ave
Spertus Institute of Jewish Studies
1.3
mi
Nearby
209 S La Salle St
The Rookery Building
1800 ft
Museums
Chicago Cultural Center
1800 ft
141 W Jackson Blvd La Salle Street
Chicago Board of Trade Building
1100 ft
53 W Jackson Blvd
Monadnock Building
1200 ft
407 S Dearborn St
Old Colony Building
1600 ft
Museums
American Writers Museum
2000 ft
50 W Washington St Richard J. Daley Plaza Civic Center
Picasso Statue
2000 ft
431 S Dearborn St
Manhattan Building
1900 ft
Fountains
Crown Fountain
1900 ft
Restaurants
Miller's Pub & Restaurant
700 ft
134 S Wabash Ave
Vapiano Chicago Loop
300 ft
44 S Wabash Ave
Sugar Bliss Patisserie
400 ft
122 S Wabash Ave
Flat Top Grill
400 ft
30 S Wabash Ave
The Berghoff Restaurant
900 ft
17 W Adams St
Nando's
400 ft
22 S Wabash Ave
Pizano's Pizza in The Loop
900 ft
61 E Madison St
The Grillroom Chophouse & Wine Bar
500 ft
33 W Monroe St
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Historic and beautiful
Disorganized service
Limited dining options
7.6/10
Very good
Rooms
7.3
Location
8.5
Service
7.8
Dining
7.9
Guest reviews
7.6/10
based on 8 reviews
4/5
based on 11078 reviews
7.8
7.8/10 based on 942 reviews
#140 of 206 hotels in Chicago based on Tripadvisor
Howard
United Kingdom,
April
2024
6.4/10
The hotel's location is excellent, making it easy to reach business meetings and restaurants. While it offers a historic and beautiful experience in The Palmer House, the dining options could be more accommodating. Chicago is an underrated gem with plenty to explore, especially when staying in the heart of the city's business Downtown Loop.
Rooms
6.0
The rooms were functional with 2 double beds but could have been cleaner despite being in a convenient location.
Service
5.0
The staff seemed disorganized and distant, not offering the expected level of service. However, they did provide an upgrade option to a suite.
Location
9.0
The hotel is in a prime location for exploring downtown Chicago on foot, close to the Art Institute and offering a mix of business and leisure spots.
Dining
7.0
The dining experience was somewhat limited, with a delayed breakfast opening time, but not entirely disappointing overall.
Facilities
5.0
Basic facilities were available, but the overall experience could have been enhanced with better service and cleanliness.
Great location
Disorganized service
Luther
United States of America,
March
2024
7.8/10
Upon arrival, I noticed some peeling wallpaper and markings in the room, but unfortunately, the long line at reception made it challenging to switch rooms quickly. Despite the lack of soundproofing, the room was adequately clean and provided many amenities. However, maintaining a consistent temperature was a bit of a struggle during my stay.
Rooms
7.0
The room was fine, clean, and equipped with various amenities.
Service
8.0
The staff was incredibly helpful, kind, and accommodating, though they seemed a bit lacking in knowledge about the local area and Wi-Fi policies.
Location
8.0
The location was pretty good, within walking distance to many key areas inside the loop. It's conveniently close to shopping areas and not far from the river and Millennium Park.
Dining
9.0
The dining experience was excellent, with a variety of options like a salad bar, yogurt parfait area, fruits, and baked goods. However, arriving early is recommended as it can get crowded.
Facilities
7.0
Linda
United States of America,
March
2024
7.8/10
My stay at the hotel was overall pleasant. The rooms, while on the small side, were clean and the bed was comfortable, making it suitable for a business visit or a couple. However, the room had old garbage under the bed, which was a bit off-putting.
Rooms
7.0
The rooms were clean and the bed was comfortable, but there was old garbage under the bed.
Service
8.0
The service was a mix of disappearing without explanation and being super friendly and helpful. I interacted with multiple staff members at the front desk, and one even knocked on my door late at night to offer toilet paper, which was thoughtful.
Location
9.0
The hotel's location near the theater district, Art Institute, and Millennium Park is excellent. It truly puts you in the heart of downtown Chicago with easy access to major landmarks. However, it can get busy as it seemed always full.
Dining
8.0
The dining experience, particularly the 'hot buffet' at Lockwood's, was good with a variety of options at reasonable prices for a downtown hotel. The Tuscan cheese was a nice touch.
Facilities
7.0
Great location
Small bathrooms
Neil
United States of America,
February
2024
8.0/10
The hotel offers spacious rooms with two queen beds and two closets that are a bit old-fashioned but nice, featuring very comfortable beds. Although some areas like the bathroom and sleeping areas could use restoration due to wear and tear, any missed housekeeping was promptly addressed by the late afternoon. A minor disturbance could be heard from outside the bedroom into the early morning hours.
Rooms
7.0
The rooms were comfortable and spacious, with some areas needing restoration.
Service
7.0
The service was accommodating overall, although a bit slow at times. The staff was nice and professional despite some delays.
Location
9.0
The hotel's central location made it convenient to explore various city destinations, including River North, theaters, the Art Institute, and Millennium Park. It serves as a great base for city exploration.
Dining
9.0
The dining experience was excellent, offering American-inspired dishes on the 23rd floor. Guests enjoyed complimentary coffee and hot chocolate in special Hilton mugs.
Facilities
8.0
The hotel facilities were adequate and well-maintained, offering a decent range of services.
Jonathan
United Kingdom,
February
2024
8.0/10
The hotel boasts a lovely and clean room with a fully stocked minibar and wonderfully comfortable bed. While some minor renovations could enhance the overall look, the spacious room with two small bathrooms, closet, refrigerator, and safe offers great value for money.
Rooms
8.0
The room was lovely and clean with great amenities.
Service
9.0
The staff were extremely cheerful, friendly, and professional, providing a fantastic service experience.
Location
8.0
The hotel's perfect location near the 'L' and central city activities makes it ideal for exploring Chicago, though noise from nearby elevators can be a minor disturbance.
Dining
7.0
The breakfast offered a variety of fresh and healthy options, though it could use a bit more variety.
Facilities
8.0
The hotel provides great facilities for a comfortable stay.
Brian
United Kingdom,
January
2024
7.4/10
The hotel rooms were much nicer, very clean, and had modern amenities like a coffee/tea maker and a water station with refillable bottles for chilled or room temp water all complimentary. Although the view overlooked the water treatment facility, it didn't impact our stay much as we weren't in the room often. The rooms were cozy and well appointed, and the warmth made for a comfortable sleep.
Rooms
8.0
The rooms were small but very well appointed and incredibly warm, especially during sleep.
Service
7.0
The staff was friendly and helpful, providing great recommendations. However, there was a bit of unprofessionalism when dealing with dining inquiries during the Concierge's lunch break.
Location
8.0
The hotel location was good for my needs, with proximity to key attractions like the Symphony Center and the Art Institute. However, the area outside had vagrants and beggars.
Dining
7.0
The dining experience had lots of good choices, with fresh eggs, but there were some areas that could be improved for the price paid.
Facilities
7.0
The hotel facilities were sufficient and met our needs during the stay.
friendly staff
unprofessional handling
Reginald
United Kingdom,
August
2023
8.2/10
I had a pleasant stay at the Palmer House Hilton. The rooms, though not spotless, were small but nice and clean. The service was tremendous, guiding us to great dining and activities. The location was ideal for our family trip, and the dining experience was good, especially with the free 'cold' breakfast token for Gold members. The hotel facilities were well-maintained.
Rooms
8.0
The rooms were small but nice and clean, directly across from stairs and next to some sort of maintenance room.
Service
9.0
The service was friendly and prompt, and the staff continued to provide friendly service despite being in a huge hotel with thousands of guests.
Location
9.0
The location was ideal for our family trip, close to great restaurants, theaters, and walking distance to attractions.
Dining
7.0
The dining was okay, but the service was great at Lockwood where I enjoyed grilled vegetables.
Facilities
8.0
The facilities were good, with services like dry cleaning, housekeeping, and a welcome drink.
friendly staff
small rooms
Betty
United Kingdom,
July
2023
8.2/10
The hotel's rooms are worth the extra expense, despite some maintenance issues like peeling wallpaper and rusted metal. The service is extremely helpful and friendly. The location is great for sightseeing but lacking in charm. The dining experience goes beyond expectations, especially for those in executive rooms.
Rooms
7.0
Despite some maintenance issues like peeling wallpaper and rusted metal, the rooms are worth the extra expense.
Service
9.0
The service is extremely helpful and friendly, they even came to check if I was alright.
Location
8.0
The hotel's location is great for sightseeing, being next to significant attractions, yet lacking a bit of charm.
Dining
9.0
The dining experience goes beyond expectations, especially for those in executive rooms.
Facilities
8.0
The facilities are adequate to meet the needs of the guests.
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