The Palmer House Hilton Hotel Chicago, Chicago
About the Hotel
The Palmer House Hilton in Chicago is a historically significant hotel, known as the nation's longest continually operating hotel. It boasts a rich legacy, having hosted notable figures over its 150-year history. Guests can indulge in the original Palmer House brownie, invented at this location, and enjoy stunning architectural features like the Tiffany Peacock doors. Located in the vibrant Chicago Loop, it offers proximity to key attractions like Grant Park and State Street.
Location
Situated in Chicago's Loop, the hotel provides easy access to attractions like Millennium Park, the Art Institute of Chicago, and the Chicago Theater District. Nearby public transportation includes the Blue and Orange Lines offering convenient routes from both O'Hare and Midway airports. Self-parking and valet services are available for guests traveling by car.
Rooms
The hotel features 1,641 guest rooms, each designed for comfort and modern living. Amenities include complimentary Wi-Fi, upscale bath products, and premium bedding. Guests can choose from various room types, including suites with additional living spaces. Accessibility features are also provided to accommodate all guests.
Eat & Drink
Dining at the Palmer House includes a range of choices, from the upscale Lockwood Restaurant serving classic American dishes with a twist to the casual Potter's Bar featuring light fare. Guests can enjoy an iconic Palmer House brownie or sip on creative cocktails in the historic lobby. Express-2-You offers in-room dining for convenience.
Leisure & Business
The Palmer House Hilton includes a full-service spa on the 5th floor and a comprehensive fitness center on the 8th floor equipped with cardio and strength training equipment. For event planning, the hotel provides over 130,000 square feet of flexible meeting space along with in-house catering services. The indoor heated pool adds to the leisure offerings for guests.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
Sports & Fitness
- Fitness center
Services
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Packed lunches
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
Spa & Leisure
- Indoor swimming pool
- Spa & wellness center
- Massage
Room features
- Air conditioning
- Heating
- Ironing facilities
Bathroom
- Free toiletries
Media
- AM/FM alarm clock
Room decor
- Curtains
Location
Reviews and Ratings
The hotel's location is excellent, making it easy to reach business meetings and restaurants. While it offers a historic and beautiful experience in The Palmer House, the dining options could be more accommodating. Chicago is an underrated gem with plenty to explore, especially when staying in the heart of the city's business Downtown Loop.
Upon arrival, I noticed some peeling wallpaper and markings in the room, but unfortunately, the long line at reception made it challenging to switch rooms quickly. Despite the lack of soundproofing, the room was adequately clean and provided many amenities. However, maintaining a consistent temperature was a bit of a struggle during my stay.
My stay at the hotel was overall pleasant. The rooms, while on the small side, were clean and the bed was comfortable, making it suitable for a business visit or a couple. However, the room had old garbage under the bed, which was a bit off-putting.
The hotel offers spacious rooms with two queen beds and two closets that are a bit old-fashioned but nice, featuring very comfortable beds. Although some areas like the bathroom and sleeping areas could use restoration due to wear and tear, any missed housekeeping was promptly addressed by the late afternoon. A minor disturbance could be heard from outside the bedroom into the early morning hours.
The hotel boasts a lovely and clean room with a fully stocked minibar and wonderfully comfortable bed. While some minor renovations could enhance the overall look, the spacious room with two small bathrooms, closet, refrigerator, and safe offers great value for money.
The hotel rooms were much nicer, very clean, and had modern amenities like a coffee/tea maker and a water station with refillable bottles for chilled or room temp water all complimentary. Although the view overlooked the water treatment facility, it didn't impact our stay much as we weren't in the room often. The rooms were cozy and well appointed, and the warmth made for a comfortable sleep.
I had a pleasant stay at the Palmer House Hilton. The rooms, though not spotless, were small but nice and clean. The service was tremendous, guiding us to great dining and activities. The location was ideal for our family trip, and the dining experience was good, especially with the free 'cold' breakfast token for Gold members. The hotel facilities were well-maintained.
The hotel's rooms are worth the extra expense, despite some maintenance issues like peeling wallpaper and rusted metal. The service is extremely helpful and friendly. The location is great for sightseeing but lacking in charm. The dining experience goes beyond expectations, especially for those in executive rooms.